Hello, we’re the YalliYalli team.
Thank you for using our YalliYalli tutoring service.
While YalliYalli tutoring services are being actively used, tutoring sessions and tutor-related policies will be separated from the existing terms of service into the ‘Tutoring service usage policy’.
The main points of the ‘Tutoring service usage policy’ are as follows.
1. Main points
A. Article 3 Contract and authorization for 'Tutor Members'
1) If the session times have not been entered for more than 30 days, the class can be closed and the profile may be deactivated.
2) If you haven’t logged in for more than 60 days, you can be disqualified from being a 'Tutor Member’.
B. Article 5 ‘Tutor Members' opening sessions
1) Sessions must be opened within 3 days of tutor authorization.
C. Article 7 Proceeding and completing sessions
1) Sessions should be conducted by using Zoom.
2) Class status is automatically determined based on the duration of time the tutor is in the classroom at the end of the class.
Classroom access duration (based on 30 minute sessions) |
Note |
Session status determination |
25 minutes 30 seconds or more |
At least 85% of session time |
Completed |
more than 1 second and less than 25 minutes 30 seconds |
Less than 85% of session time |
Pending |
0 Seconds |
Tutor no-show |
3) In the case of 'Tutor no-show', the cancellation penalty is 50% of the session fee which will be deducted from the tutor's monthly payments.
4) Recording session content is a must.
D. Article 8 Booked session cancellation and refund
1) The ‘tutee’ can cancel a booked session up to 1 hour before the session starts.
2) ‘Tutors’ cannot cancel a session booked by a ‘tutee’.
Remaining time |
Tutee Points refund |
Tutor compensation Points |
Less than 1 hour |
Unable to cancel |
Unable to cancel |
More than 1 hour and less than 24 hours |
70% refund of session cost |
20% compensation of session cost |
24 hours and more |
100% refund of session cost |
No compensation points |
2. Effective date July 7th 2022
For more details, please refer to the Tutoring service usage policy.
Go to ‘Tutoring service usage policy’
Thank you very much.